Job Description

Junior Order Management Specialist

Your role:

• Monitoring sales orders across various channels, ensuring comprehensive oversight of order fulfillment, including the processing of returns, to maintain seamless operations.
• Monitoring order receipts and status, providing timely updates on sales activities and performance metrics to support informed decision-making and strategic planning.
• Coordinating the administrative flow of all sales orders, from intake to recognition, ensuring accuracy and compliance with established procedures, thereby maintaining operational consistency and reliability.
• Facilitating weekly order book review meetings between the factory and market groups, facilitating alignment, optimizing order allocation, and ensuring effective communication and coordination.
• Monitoring the sales order flow closely, focusing on managing exceptions and collaborating with internal stakeholders to maintain order accuracy and resolve any discrepancies promptly.
• Overseeing the conduct of pre-screening of complex orders, analyzing and adapting technical content to meet customer requirements, ensuring that all specifications and expectations are accurately addressed.
• Handling special orders, including coordinating with manufacturing planners and managing dead-on-arrival claims, ensuring timely resolution and maintaining high levels of customer satisfaction.
• Proactive communication with customers via phone & email
• Engaging proactively with internal departments and stakeholders, leveraging knowledge of logistics, planning, production, and transport processes to prevent escalations and drive continuous improvement.

You're the right fit if:

• You have previous experience in working in Supply Chain Management (SCM), escpecialy in Order Management
• You are familiar with Enterprise Resource Planning (ERP) Systems, Order Management and Customer Relationship Management Software (CRM)
• You are able to analyze and manage data
• You are fluent in English
• You have Continuous Improvement mindset

Compensation & Benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is 71,200.00 PLN - 94,933.33 PLN. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for 10% short term incentive, with your rewards linked to company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.
Other benefits:

• Hybrid model of working
• Private medical care with the option to extend it to family members  
• Benefit System cards  
• Discount for Philips’ products  
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.