ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics andmotion, industrial automation and power grids, serving customers in utilities, industry and transport infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com
Firma: ABB Sp z o.o. | Order Management Specialist
Miejsce: Aleksandrów Łódzki, łódzkie; Warszawa, mazowieckie; Wrocław, dolnośląskie
Nr ref. PL87924518_E1
Opis stanowiska
Responsible for internal and external customer care (e.g. technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership and increase customer satisfaction.
This position reports to
Customer Experience Leader
Your responsibilities
- Customer focus - Pro-actively communicates with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Customer requests- Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).
- Documentation - Collects and archives documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
- Data analysis - Regularly analyzes statistics (e.g. forecast, pacing, etc.) using available tools and collecting relevant information.
- Health, Safety and Environment (HSE) - Reads, understands and follows the HSE guidelines and reports discrepancies to leadership
Wymagania
- Minimum 2 years of experience in the process of handling and fulfilling orders
- Higher education
- Knowledge of the English language at least at B2 level
- Knowledge of ERP system (knowledge of SAP will be an advantage)
- Knowledge of MS Office package
- Good organization of work
- Ability to work in a team
Oferujemy
- An interesting job in a company promoting innovative and modern technologies.
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas.
- Employment in a stable company with an established position in the market.
- Attractive salary based on your professional experience and skills.
- Good working environment.
Informacje dodatkowe
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Work model: hybrid #LI-hybrid
