Formerly known as SouthWestern, Capita Customer Solutions was acquired by Capita in 2014. Capita is the largest business process outsourcer in the UK, listed on the FTSE 100 Index. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Firma: CAPITA | Junior Customer Operations Representative with Italian
Miejsce: Łódź, łódzkie
Opis stanowiska
As Junior Customer Operations Representative you will:
- Effectively manage incoming telephone and e-mail customer’s queries
- Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
- Assist with placement of orders, refunds or exchanges
- Identify and assess customer’s needs to achieve satisfaction
- Communicate in positive manner with team members and business partners
Wymagania
You are a perfect candidate if you:
- Are fluent in Italian (both spoken and written)
- Are fluent in English (both spoken and written)
- Have strong phone contact handling skills and active listening
- Have a ‘Can do’ attitude
- Have excellent communication skills
Oferujemy
What we can offer you:
- Ability to work in international and multilingual environment
- Flexible working hours
- Great atmosphere
- Training and development programme
- Attractive social benefits
Forma kontaktu
If you are interested in this position, please, send your CV at the following address: rekrutacja@capitacustomersolutions.ie
Remember to put in the subject of your email: “Junior Customer Operations Specialist with Italian”.